NSO R-10 Tops CSC Public Service Delivery Audit

To gauge the efficiency and effectiveness of the performance of government frontline services, the first line of contact with the citizenry, a mechanism was devised by the Civil Service Commission to systematically check and evaluate such services through the so-called Public Service Citizenry Audit (PASADA). Unlike other audits, the PASADA auditors were incognito as they observed and monitored the clients transacting business with the fourteen (14) national and city government offices sometimes in March and April 2007. The program operated on the strategy of posting a pool of volunteers called Public Service Monitors to check and test out public services. The idea was to stimulate and to emphatize with the experiences of the public, whether good or bad, as they transacted business with the government.

It is worthwhile mentioning that among the 14 government offices only the National Statistics Office, Region 10 got a VERY SATISFACTORY Rating in the PASADA audit which means that NSO R-10 was rated VERY SATISFACOTY in all the three (3) areas :

a. on frontline service providers:

immediately responds to clients’ request, gives correct and clear instructions, helpful, patient, sensitive to clients’ needs, assist clients on a first come, first serve basis and treats clients without discrimination.

b. on structure, systems and procedures

has enough number of service providers, efficient queuing system, publicly displayed/visible flowchart, requirements and procedures made clear/posted/ announced and procedures followed accordingly.

c. on physical working conditions

accessible to public, clean, well- ventilated and with clean comfort rooms.

No less than the CSC R-10 Asst. Regional Director,Atty. Christopher Lumbre together with Ms. Miriam Daaca and Ms. Luzviminda Rodriguez awarded the Certificate of Recognition to NSO Regional Office 10 on June 25, 2007 for its Very Satisfacoty Rating in the Public Servie Delivery Audit.Dr. Salvador A. Aves, NSO R-10 Regional Director, recveived the said award during the Monday Flag Ceremony. It was attended by NSO Provincial Statistics Officers, Regional and Misamis Oriental Staff and some NSO field men. CSC officials encouraged NSO R-10 to strive for the CSC Seal of Excellence in the next round of evaluation.